Privacy Practices

Your Health, Your Rights: A Partnership in Care at Winding Waters Clinic

Welcome to Winding Waters Clinic! We believe the best healthcare happens when we work together. This guide helps you understand our role and responsibilities as your primary care home and your rights as our valued patient.

What is a Patient-Centered Primary Care Home?

Winding Waters is proud to be recognized as a Patient-Centered Primary Care Home (PCPCH). But what does that mean for you?

It means we are more than just a clinic—we are your partners in health. We are committed to a team-based approach to provide comprehensive and continuous medical care. As required by the Oregon Health Authority, we want you to know that as our patient, you will be counted in our PCPCH attestation, helping us continue to provide our high standard of coordinated care.

Know Your Rights: Your Health Information is Yours

You have specific rights when it comes to your health information. We are committed to protecting your privacy and empowering you with control over your records.

  • Right to See and Get a Copy of Your Records

    • You have the right to inspect and receive a copy of the medical and billing records we use to make decisions about your care.

    • To do so, you must submit a request in writing.

  • Right to Correct or Amend Your Records

    • If you believe information in your record is incorrect or incomplete, you can ask us to amend it.

    • Your request must be made in writing by submitting a record amendment/correction request.

    • We may deny a request if the information is already accurate and complete, or if it was not created by us.

  • Right to Know Who Has Seen Your Information

    • You can request an "accounting of disclosures," which is a list of who we have shared your health information with for purposes other than treatment, payment, or healthcare operations.

    • This request must be in writing and can cover a period of up to six years.

  • Right to Request Restrictions

    • You can ask us not to use or share your health information for treatment, payment, or operations.

    • You can also request that we limit what we share with a family member or friend involved in your care.

    • Please be aware that we are not required to agree to your request, but if we do, we will comply unless it is for emergency treatment.

  • Right to Confidential Communication

    • You have the right to ask us to communicate with you in a specific way or at a certain location.

    • For example, you can ask that we only contact you by mail or at your work phone number.

    • We will accommodate all reasonable requests.

  • Right to a Paper Copy of Our Privacy Notice

Your Role in Your Care: How We Work Together

As our partner, you also have a role in managing your health information. Here’s how you can help:

  • Communicate Your Preferences: Please let us know if you do not wish to receive appointment reminders or communications about treatment alternatives and other health-related services. To opt-out, you must notify us in writing.

  • Provide Written Authorization: For any use or disclosure of your information not covered in our privacy notice, we will ask for your specific, written authorization. You can revoke this authorization in writing at any time.

  • Submit Requests in Writing: To exercise many of your rights, such as requesting records or amendments, you need to complete the proper form or submit your request in writing. This ensures your request is documented and handled correctly.

  • Stay Informed: We encourage you to review our NOTICE OF PRIVACY PRACTICES carefully. Being informed is the first step to being an active partner in your healthcare.

Have Questions, Concerns, or Suggestions?

If you have any questions about this information or believe your privacy rights have been violated, please do not hesitate to reach out.

Contact: Keli Dennis, Compliance Officer

Phone: 541-426-4502

Address: Winding Waters Clinic, 603 Medical Parkway, Enterprise, OR 97828

To file a written complaint with the federal government, use the following contact information:

U.S. Department of Health and Human Services

Office for Civil Rights

200 Independence Avenue S.W.

Washington, D.C. 20201

www.hhs.gov/ocr/privacy/hipaa/complaints/

1-877-696-6775

You will not be penalized if you decide to file a complaint.